Welcome to the Showcase
Managed FreeScout in action
Explore real screenshots of our Managed FreeScout solution and discover how it simplifies customer support, keeps everything organized, increases efficiency and customer experience.
A picture says more than words—take a look and imagine the possibilities.
This is the start screen. It shows the available shared inboxes that are assigned to the user.
With this slider the dark mode can be selected so each user can enjoy working in their favorite color scheme.
Here is a short overview of the status of the particular inbox. The Unassigned count is the one to keep an eye on!
In the bottom there are buttons for mailbox settings, new message and to open the mailbox.
Each mailbox has a number of settings depending on the configuration that has been chosen. Some are more like a setup or configuration, others are typically efficiency boosters, for example: Auto Replies, Saved Replies a.k.a. Canned Replies, Workflows (Automations) and the Knowledge Base.
With Auto Replies, each incoming email can get an automated response. Your customers will be notified that action is taken and someone is on the way to help them out.
With Saved Replies, answers that are frequently provided to customers' questions can be stored as a template and quickly pulled in. This saves time and reduces the risk of making mistakes.
