Version 1.0 — effective 14 October 2026.
You can cancel any subscription at any time, and it stops at the end of the period you already paid for. We do not offer free trials, and payments are not refunded — except in the cases below and where consumer law gives you a right of withdrawal.
1. Cancelling
- Cancel any time in your account or by emailing support@managedfreescout.com.
- Your subscription ends at the end of the current paid month or year. You keep access to updates, support and (for MFS Connect) the hosted service until then.
- You will not be charged again after cancelling.
2. What is not refunded
- The remaining part of a period after you cancel.
- Seats you no longer use. Seat reductions take effect at the next renewal.
- A licence key you bought but did not install or activate.
- Periods during which access was suspended because of non-payment or a breach of our Terms.
3. When we do refund
| Situation | What you get |
|---|---|
| You were charged twice, or charged after cancelling | Full refund of the incorrect charge |
| A module does not work on a FreeScout version it supports, and we cannot fix it within 30 days of your bug report | Refund of the current period |
| The MFS Connect hosted service is unavailable through our fault for more than 72 consecutive hours | Pro-rata credit or refund for the time it was unavailable |
| You cancel because you objected to a new sub-processor (Data Processing Annex A8) | Pro-rata refund of the prepaid remaining period |
4. Consumers: your right of withdrawal
This section only applies if you buy as a consumer — a private person acting outside your trade or business. Business customers have no statutory right of withdrawal.
As a consumer in the EU you may withdraw from the purchase within 14 days after the agreement is concluded, without giving a reason. The following applies:
- Modules and licence keys (MFS Essentials, MFS Print and similar). If at checkout you asked us to deliver immediately and confirmed that you lose your right of withdrawal once the licence key is delivered, the right of withdrawal ends at delivery. We confirm this in your order email. If you did not give this consent, you can withdraw within 14 days and receive a full refund.
- MFS Connect (includes our hosted service). You can withdraw within 14 days. If you asked us to start the service during that period, you pay a proportionate amount for the days you used it; we refund the rest.
How to withdraw: send a clear statement to support@managedfreescout.com before the 14 days end. You may use this text:
To StackPros B.V. (Managed FreeScout), De Wel 20, 3871 MV Hoevelaken, the Netherlands, support@managedfreescout.com: I hereby withdraw from my agreement for the following product: , ordered on [date], order number [number]. Name: [name]. Address: [address]. Date: [date].
We refund within 14 days after receiving your withdrawal, using the same payment method you used, at no extra cost. The licence key is then deactivated.
5. How to request a refund
Email support@managedfreescout.com with your order number and the reason. We reply within two working days. Approved refunds are paid to the original payment method within 14 days.
6. Related documents
This policy is part of our Terms of Service. Questions: info@managedfreescout.com.